FAQs

How Does it Work?
It’s very easy. Look through our collection and select the dress you want. Once you’ve selected check the availability calendar to see if its available for the date you require. It is recommended to book 1-2 days in advance. Then select whether you want this item shipped or picked up from Brighton East Melbourne. You will receive a confirmation then. If picking up the garment please confirm what time you would prefer to pick up and provide photo ID on pick up. Then return the dress on the required date.

 

Can I Try On?
Yes you can try on up to 2 dresses per event. Please contact LONE directly to arrange a try on time. 

 

Do you Post?
Yes we post express Australia wide.

 

Do you hire interstate?
Yes we can post Australia Wide.

 

How Long is the Dress Hire?
The dress hire is 4 days. If you hire on the Thursday the preference is to drop back by the Monday night. If you have your item posted please ensure it is sent back by Monday 10am at the post office using only the express post bag included.

 

Can I hire it longer than the 4 days?
We do have extended hire options. Please be in touch direct to arrange this and confirm pricing.

 

What are the Terms?
Please refer to the terms and conditions

 

What happens if the item is damaged during wear?
As per the terms, the renter is completely liable for any damage caused to the dress. Please refer to terms.

 

How do I post back?
A return satchel will be included with your dress. Please use this to return at a post office.

 

Is cleaning included?
Yes cleaning is included in your hire fee. Under no circumstances is the renter to clean the garment unless prior approval is confirmed from LONE due to extenuating circumstances. If this is ignored and there is any shrinkage or damage to the garment the renter is liable.

 

Can I buy this dress off you?
We receive a huge amount of requests to purchase dresses, particularly highly sought after dresses. We have wait lists for dresses as we do tend to sell some dresses at the end of season. There is no guarantee but we can include your name on the wait list.

 

How do you make sure no one steals your dresses?
Photo ID is required before pick up. We take this very seriously, failure to return the garment within a reasonable time frame is defined as theft and a police report will be filed.  You will also be liable for any debt collector or legal fees required in recouping costs of the garment including any missed booking fees.