Hi thank you for your feedback. I do want to provide some context for anyone reading as there is quite a bit of history here.
Your original hire was posted out however the dates booked were incorrect on your end. Generally our terms state that if the dress is received for the dates hired no refund is provided particularly as this was a sought after dress during peak periods that I had to decline other booking requests for that week. However as a gesture of goodwill I provided you with a credit note to use towards the correct dates which you used to book a different dress for different dates.
As the weekend prior was Easter I updated you on the Thursday about delays from the dry cleaner and offered to send a different dress in the interim as a buffer. You asked me to wait and send on the Tuesday. Unfortunately the dry cleaner was closed Tuesday due to an unforeseen family emergency which was completely out of our control. Whilst it was still likely the dress would arrive in time for your event I offered to send an alternative dress alongside your original dress so you would have something as a backup worst case. You rejected this and requested a refund instead which was processed in full back to the original payment methods used split between your gift card and credit card as per our terms and conditions.
Regarding the condition of the dress I also want to address this as you have not worn this dress and the mention of a large stain is incorrect. All condition notes are transparently listed on the listing so customers know exactly what to expect.
I am sorry the experience was stressful and I genuinely tried to offer solutions at every step. I am glad you found something to wear.
